Privacy Policy

We collect information you provide directly to us, including:

• Personal Information: Name, email address, phone number, business name, and billing address when you create an account or contact us.

• Usage Data: Information about how you use our platform, including API calls, message volumes, delivery reports, and feature usage.

• Payment Information: Credit/debit card details, bank account information, and billing history processed through our secure payment partners.

• Communication Data: Messages you send through our platform (content, sender IDs, recipient numbers) as required for service delivery.

• Technical Data: IP address, browser type, device information, and cookies when you visit our website or use our dashboard.

We use the information we collect to:

• Provide, maintain, and improve our messaging services (Bulk SMS, OTP, Voice, WhatsApp, RCS, Email).

• Process transactions and send billing-related communications.

• Send technical notices, updates, security alerts, and support messages.

• Respond to your comments, questions, and customer service requests.

• Monitor and analyze trends, usage, and activities to improve user experience.

• Detect, investigate, and prevent fraudulent transactions and abuse of our platform.

• Comply with legal obligations under Nigerian law, including NCC and NDPR regulations.

NigeriaSMS is fully compliant with the Nigeria Data Protection Regulation (NDPR) issued by the National Information Technology Development Agency (NITDA). As a data controller and processor, we:

• Obtain lawful consent before collecting and processing personal data.

• Process data only for the specific purposes disclosed to you.

• Implement appropriate technical and organizational security measures.

• Conduct regular Data Protection Impact Assessments (DPIA).

• Have appointed a Data Protection Officer (DPO) as required by the NDPR.

• Maintain a data processing register and provide transparency reports.

Your data is stored on secure servers located in Nigeria and internationally recognized data centers. We implement industry-standard security measures including:

• End-to-end encryption for data in transit (TLS 1.3) and at rest (AES-256).

• Multi-factor authentication for account access.

• Regular security audits and penetration testing.

• Access controls and audit logging for all data access.

• Automated threat detection and incident response procedures.

Message content is retained for a maximum of 90 days for delivery verification purposes, after which it is permanently deleted.

We do not sell your personal information. We may share your data with:

• Network Operators: MTN, Airtel, Glo, and 9mobile as required to deliver SMS and voice messages.

• Payment Processors: To process your payments securely (Paystack, Flutterwave).

• Service Providers: Cloud hosting, analytics, and customer support tools that assist our operations.

• Legal Authorities: When required by Nigerian law, court order, or to comply with NCC regulations.

All third-party providers are bound by data processing agreements that ensure NDPR-compliant handling of your data.

Under the NDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Request correction of inaccurate personal data.

• Erasure: Request deletion of your personal data (subject to legal retention requirements).

• Portability: Receive your data in a structured, machine-readable format.

• Objection: Object to processing of your personal data for direct marketing.

• Withdrawal of Consent: Withdraw consent at any time without affecting lawfulness of prior processing.

To exercise any of these rights, contact our Data Protection Officer at dpo@nigeriasms.net.

We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and sending an email notification to registered users. The "Last Updated" date at the top of this page indicates when the policy was last revised.

If you have questions about this Privacy Policy or our data practices, contact us at:

• Email: privacy@nigeriasms.net

• Data Protection Officer: dpo@nigeriasms.net

• Address: 14 Kofo Abayomi Street, Victoria Island, Lagos, Nigeria 101241

• Phone: +260-97-8511820